Frequently Asked Questions

Who can I contact to help me with my hotel booking?

Hopefully, you'll find the answer to your questions or concerns by reading through our most frequently asked questions list. If you don't find the answer to your question below; please use our Support link at the bottom of the page

How do I know that my reservation is confirmed with the property?

You will receive an instant confirmation to your email address immediately following your reservation.

How can I be sure my credit card information is secure?

We use secure-socket-layer (SSL) encryption, the standard encryption on the Internet. This encryption allows our users to feel confident and secure about supplying their credit card and personal information. SSL provides assurance that you are really doing business with us (and not an impostor) and that the information you are sending to us can not be intercepted or decrypted by anyone other than the intended recipient.

What does instant confirmation mean?

We have provided you an actual reservation with an instant confirmation number, so there is nothing else that needs to be done. Keep your email confirmation for your hotel check-in. Behind the scenes, the hotel provider will re-validate the reservation and acknowledge that they are prepared for your arrival.

Can I book a room for tonight?

Some hotels allow us to book their rooms until 3:00pm on the day of arrival. Only those hotels that follow this policy will be displayed to you if your arrival date is the same day.

Is there a free shuttle from the airport to the hotel?

Some hotels do provide free shuttle services from the airport. This information can be found on the property information page for the specific hotel or you may call them directly. Please note that due to COVID-19 some hotels have discontinued service. Please call the hotel directly.

Will I get a free breakfast?

Some hotels include a free breakfast with each room night booked. That Information can be found on the property information page for that specific hotel or you may call them directly.

What about parking at the hotel?

Free parking is provided at many hotels. Check the property information pages for information on parking or you may call them directly.

Do hotels have minimum age requirements to book a room?

Most hotels require a minimum age of 18 in order to book a room. Some require the guest(s) to be 21 with a valid credit card. You can see requirements and other hotel amenities on the hotel's property information pages or you may call them directly.

How accurate is your hotel amenities information?

The hotel information is actually updated by the hotel or hotel chain a number of times per year. Additionally, we strive to have the most accurate and complete hotel information available but we have to rely on the personnel at the hotel property to update and change information when appropriate. If you have specific requirements we recommend that you contact the hotel to validate the amenity or service(s).

What are additional fees and taxes?

Every city has their own tax rates. In some cases there are additional fees imposed by providers, local, city, state and federal agencies. Taxes are computed on the hotel reservation amount and fees charged as predicted by the provider. Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you the lowest rates.

Are resort fees included in my rate?

If a hotel is charging resort fees and it is not included in your rate total, it will be noted at the bottom of your reservation.

What is this charge on my credit card?

At the time of booking you will be billed up front for your room. This is because our providers give us the best rates possible During the booking process we will notify you if the room is Non-refundable or if cancellations are available.

Do you include taxes and fees in the total rate?

Generally yes, we do provide rates and break out the taxes and fees for your convenience. However, occasionally a hotel will not provide us with their tax and fees information, therefore we are unable to show that information to you. If you find a hotel that doesn't provide tax rate information, please call our Customer Service number found in your confirmation email and we'll find out the tax information for you.

Do I pay for the entire reservation amount or do I just make a deposit to hold the room?

Yes, you pay for the entire hotel amount at the time of booking. We have negotiated the best rates on the hotel rooms. The rooms that are Refundable will be noted as such while you are searching for your hotel room and when you are booking your hotel room.

What if I have questions about a previous reservation?

Please refer to your confirmation email and call the 800# provided or use our Support link found at the bottom of the site.

Include your name, contact number, email, reason for your inquiry, previous reservation number, date of arrival, hotel name and city along with your questions. The more information you provide will assist our Customer Service Representative in finding your booking. Our Representative will contact you within 24 hours to assist you.

Can I make reservations for someone else?

You can make a reservation for someone else using our system. Just make sure you include that person's name and information as the guest. You can have a different name and address for the guest and for the person paying with their credit card.

How do I cancel my reservation?

Please go to the Cancel Booking link that can be found on our site, at the bottom of the page. Fill out the Cancel Booking form and provide your Itinerary Number and your Last Name, A Customer Service Representative will contact you within 24 hours. Please check the confirmation and the provider’s cancellation policy regarding refunds of reservation and/or deposit amounts. The policies are clearly detailed and closely followed because of our contractual arrangements.

Can I switch hotels?

Yes. You can switch hotels by canceling your previous reservation (hotel cancellation policies may apply) and make a new reservation. Please review your existing reservation to avoid any cancellation or modification penalties.