Agents are on stand-by 24 hours per day, 7 days a week.
Please try the following:
3. If you do not have your itinerary ID or still cannot locate your reservation, please contact us, Travel Support at 800-254-7780.
Note: When booking your hotel room, always verify your email address you entered during the purchase process. This is the email address we will send your hotel booking confirmation email to.
Please call Travel Support, 800-254-7780. This number can also be found in the confirmation email you received when you booked your hotel. In addition, you can see the hotel provider's cancellation policy, in this same email, regarding refunds of a reservation and/or any cancellation fees that may apply. The policies are clearly detailed and are closely followed because of our contractual arrangements. For some cancellations, a non-refundable 35.00 USD per room reservation service recovery fee may apply and will be stated in the cancellation policy of your hotel booking.
Your refund will be the total amount paid, less any cancellation fees per the hotel's cancellation policy that can be found in your reservation confirmation email.
The funds will be refunded to your card that was used to purchase within 3-7 business days.